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Property Ombudsman launches new portal for agents to monitor complaints

first_imgHome » News » Property Ombudsman launches new portal for agents to monitor complaints previous nextRegulation & LawProperty Ombudsman launches new portal for agents to monitor complaints….and promotes senior team member to Deputy role while reorganising structureNigel Lewis10th January 20170904 Views Salisbury-based The Property Ombudsman (TPO) has promoted its Casework Director Jane Erskine to the role of Deputy Ombudsman and launched a new online portal to enable agents and consumers to review cases as they proceed.Jane’s promotion is part of a reorganisation at TPO that Katrine Sporle, the Property Ombudsman, says are part of efforts to provide a “streamlined service that puts the consumer at the heart of the process”.Durham University education Jane (pictured, left) joined TPO as a case officer in 2007 after a nine-year stint working in private practice specialising in wills, conveyancing and probate, and has risen through the TPO ranks.In 2010 she was promoted to Senior Case Officer at the property dispute resolution organisation before rising to Casework Director two years later. She is a regular fixture on the property speaking circuit including at several regional NAEA conferences and masterclasses.Key to the TPO’s reorganisation is a new online portal that Katrine says will “transform the way the scheme reviews complaints by allowing agents and consumers to review live case updates, with additional functions for agents who will soon be able to renew their membership and update their contact systems at the click of a button”.TPO’s new structure, which came into effect last week, means every new case will be assigned to a dedicated team that will manage the entire process from start to finish. Katrine says each team will be multi-disciplinary and include adjudicators, dispute resolution advisors and case management officers.TPO says it is investing in tech as well as human resource and has installed new telephone and CRM systems too.“This is very much a work in progress that aims to provide modern services that are fit for purpose now and in the future, which have been designed to reflect the needs of both consumers and agents,” says Katrine.Katrine Sporle The Property Ombudsman TPO January 10, 2017Nigel LewisWhat’s your opinion? Cancel replyYou must be logged in to post a comment.Please note: This is a site for professional discussion. Comments will carry your full name and company.This site uses Akismet to reduce spam. Learn how your comment data is processed.Related articles BREAKING: Evictions paperwork must now include ‘breathing space’ scheme details30th April 2021 City dwellers most satisfied with where they live30th April 2021 Hong Kong remains most expensive city to rent with London in 4th place30th April 2021last_img read more

Southampton’s Hoedt signs for Antwerp on season-long loan

first_imgRelatedPosts EPL: Saints tackle Mourinho’s Spurs Eberechi Eze debuts for Crystal Palace as Eagles thump Southampton EPL: Palace face Saints test Southampton defender, Wesley Hoedt, has sealed a deadline day move to Belgian Pro League side Royal Antwerp on a season-long loan, the Premier League club said on Monday. Hoedt signed for Southampton from Lazio for 15 million pounds in August 2017, but has found himself on the fringes of the side after the arrival of Austrian manager Ralph Hasenhuettl last season. Antwerp also have the option to make the transfer of the 25-year-old Dutch centre back permanent. “Southampton defender Wesley Hoedt has completed a season-long loan move to Belgian Pro League side Royal Antwerp,” the south coast club said in a statement. “Having made 13 appearances for Saints last term before the arrival of Ralph Hasenhuettl, Hoedt spent the second half of the 2018-19 campaign on loan in La Liga at Celta Vigo where he made 10 appearances. “The club would like to wish Wesley good luck for the rest of the season.” Antwerp are currently ninth in the standings with nine points from five games. The European transfer window closes later on Monday.Tags: belgian Pro LeagueLazioRalph HassenhuttlRoyal AntwerpSouthamptonWesley Hoedtlast_img read more